iZIP - Computer Repair Australia Wide

About iZIP

| Since 2001 |

We have been operating in one form or another since 2001, providing support and web services to residents and small businesses in Brisbane northside and inner north as well as bayside.
Operating as a sole trader, introducing our first web based services in 2004.
We opened our first retail repair shopfront in Nundah in 2007 and took on the iZIP name when we started providing ISP / Telecommunications services.
Our second retail repair shopfront was opened in Geebung 2016 as well as expanding to a closed office in Melbourne, supporting the northern suburbs.
We have since wound down and closed the retail shopfronts and focused on Brisbane providing support to medium and large businesses

Warranty

Goods and Services are covered under Australian Consumer Law (ACL)

Warranty on Hardware

It is advised that you first contact us via phone or email to discuss the issue, as more often than not, it can be easily remedied.

Hardware comes with manufactuer warranty for defects and workmanship
iZIP system builds come with 12 months warranty
Some harware within iZIP system builds have more than 12 months warranty

Warranty claims can be discussed over the phone but must be submitted via email to sales@izip.com.au
No warranty is provided on any goods gifted to you

Warranty details vary for different items and will be provided either with the item, in a package with the item(s) or on your invoice.

NOTE: Any contradiction between warranty or claims provided and your rights with the Australian Consumer Law (ACL) is not intentional and the ACL overides any such contradiction

Refunds and returns

Goods and Services are covered under Australian Consumer Law (ACL)

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase —e.g. your receipt.

The process for refunds

Should a refund have to occur there are several ways that this can be done. Normally the most convenient for all parties is a funds transfer into your bank account. The best and appropriate option will be agreed upon at the time.

Refunds and remedies - services

Goods and Services are covered under Australian Consumer Law (ACL)

We are not required to provide a refund if you change your mind about the services you asked for. But you can choose to cancel your contract, and receive a refund for unconsumed services, if the services ha a major problem. This is when the services:

has a problem that would have stopped someone from purchasing the service if they had known about it
is substantially unfit for its common purpose, and can't be easily fixed within a reasonable time
does not meet the specfic purpose you asked for and cannot be easily rectified within a reasonable time
creates an unsafe situation

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provide and what you paid.
If the problem is not major we will fix it within a reasonable time. If the problem cannot be fixed, we view it as a major problem. Please keep your proof of agreement —e.g. your invoice or quote.

The process for refunds

Feedback

Positive feedback and constructive feedback are always welcomed

We pride ourselves on providing the best support we can at a great price for you. Somtimes things don't go as smooth as you wanted or thought. That's okay though.

If you need, or want, to provide feedback on our support, process, staff and systems, you are invited to email sales@izip.com.au

It helps:

Keep any issues or concerns in point form
Provide details of the circumstances that prompted the feedback
Provide details of who you are and the support you recieved.
(It is also okay if you do not wish to identify yourself)

Complaints

All complaints should be provided in email to

Email: sales@izip.com.au

What to include:
● Please provide as much detail as you can about the issue or concern
● Details of the support or item

What to avoid
● Please understand that we do not want unhappy customers. We also do not want to be abused. Please be civil.
● If you are feeling angry, heated or heightened at the time, please take a moment, a few minutes or hours to calm again.